Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer”, “you”, or “your”) and ShandaHR (Private) Limited(“ShandaHR”, “we”, “our”, or “us”), a company incorporated under the laws of Zimbabwe.

By registering for an account, accessing the Platform via any device, or clicking “I Agree” on any ShandaHR interface, you confirm that:

• You have read, understood, and agree to these Terms in their entirety.
• Where you accept on behalf of an organisation, you have the authority to bind that organisation to these Terms.
• You are at least 18 years of age and legally capable of entering into this agreement.

ShandaHR provides a cloud-based Human Resources Information System (“HRIS”) delivered as a Software-as-a-Service (“Platform”). The Platform includes, but is not limited to:

• Employee profile management and digital records
• Payroll processing, payslip generation, and tax computation
• Leave tracking and approval workflows
• Onboarding automation and task management
• Performance reviews and goal tracking
• Recruitment pipeline and job-portal management
• HR document library (policies, contracts, guides)
• Employee self-service portal
• WhatsApp HR assistant integration
• Community forum and internal communications
• IT asset and equipment tracking

The features available to you depend on your selected subscription plan (Starter, Growth, or Pro). ShandaHR reserves the right to modify, add, or remove features at any time with reasonable notice.

To access the Platform you must register and maintain a valid account. You agree to:

• Provide accurate, complete, and current registration information.
• Maintain the accuracy of that information throughout your subscription.
• Keep your login credentials strictly confidential and not share them with any third party.
• Notify us immediately at support@shandahr.com of any suspected unauthorised access or security breach.
• Accept responsibility for all activities conducted under your account.

You agree that you will not, and will not permit your users to:

• Use the Platform for any unlawful purpose or in violation of any applicable law or regulation.
• Upload, store, or transmit any content that is defamatory, discriminatory, harassing, or infringes any third-party rights.
• Reverse-engineer, decompile, disassemble, or attempt to extract the source code of the Platform.
• Use automated scripts, bots, scrapers, or crawlers to access the Platform in a way that overloads our infrastructure.
• Attempt to bypass or circumvent any security measure, access control, or authentication mechanism.
• Introduce malware, ransomware, viruses, or any malicious code into the Platform.
• Resell, sublicense, or otherwise provide access to the Platform to third parties without our express written consent.
• Use the Platform to process personal data beyond the scope described in your subscription.
• Impersonate ShandaHR, another customer, or any individual in a misleading manner.
• Remove, obscure, or alter any proprietary notices, logos, or trademarks displayed on the Platform.

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account and may expose you to civil and criminal liability.

ShandaHR aims to maintain 99.5% monthly uptime for the core Platform infrastructure, excluding:

• Scheduled maintenance windows (notified at least 48 hours in advance)
• Emergency security patches (notified as soon as reasonably practicable)
• Downtime caused by third-party service providers (e.g. hosting, CDN, database)
• Force majeure events including natural disasters, government actions, or network outages beyond our control
• Customer-caused downtime resulting from misuse or incorrect configuration

We will communicate service status and incidents through our status page and, where impactful, by direct email notification to account administrators.

Each party (“Receiving Party”) agrees to keep confidential all non-public information disclosed by the other party (“Disclosing Party”) that is designated as confidential or that reasonably should be understood to be confidential given its nature (“Confidential Information”).

Customer Data is deemed Confidential Information of the Customer. ShandaHR’s pricing, unreleased features, and security configurations are deemed Confidential Information of ShandaHR.

Confidential Information does not include information that:

• Is or becomes publicly available through no fault of the Receiving Party
• Was rightfully known to the Receiving Party prior to disclosure
• Is independently developed by the Receiving Party without use of Confidential Information
• Is required to be disclosed by law, court order, or regulatory authority (with prompt prior notice where permitted)

Each party will use Confidential Information solely to exercise its rights and fulfil its obligations under these Terms, using at least the same degree of care it applies to its own similar information (and no less than reasonable care).

ShandaHR does not warrant that the Platform will be error-free, uninterrupted, or that all defects will be corrected. We are not responsible for the content, accuracy, or legality of materials you store in the Platform.

To the maximum extent permitted by Zimbabwe law, ShandaHR’s total cumulative liability arising out of or related to these Terms — whether in contract, tort (including negligence), or otherwise — shall not exceed the total fees paid by you in the twelve (12) months immediately preceding the event giving rise to the claim.

In no event shall ShandaHR be liable for any: (i) indirect, incidental, or consequential damages; (ii) loss of profits, revenue, or business; (iii) loss or corruption of data; (iv) punitive or exemplary damages; (v) loss of goodwill; — even if advised of the possibility of such damages.

Nothing in this clause limits liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any liability that cannot be excluded by law.

You agree to indemnify, defend, and hold harmless ShandaHR (Private) Limited and its directors, officers, employees, agents, and licensors from and against all claims, actions, proceedings, damages, losses, penalties, fines, and reasonable legal fees arising from:

• Your use of the Platform in violation of these Terms or applicable law
• Any false or misleading information you provide to ShandaHR
• Your infringement or alleged infringement of any third-party intellectual property rights
• Customer Data that violates applicable law or third-party rights
• Your failure to obtain proper consent to collect and process employee personal data

ShandaHR will notify you of any such claim and cooperate reasonably in the defence at your expense. ShandaHR reserves the right, at its own cost, to assume exclusive control of the defence of any matter otherwise subject to indemnification.

These Terms are governed by and construed in accordance with the laws of the Republic of Zimbabwe, without regard to its conflict-of-law provisions.

• Entire Agreement — These Terms, our Privacy Policy, and any applicable Order Form or DPA constitute the entire agreement between the parties and supersede all prior understandings.
• Amendments — We may update these Terms from time to time. Material changes will be communicated by email and via an in-platform notice at least 14 days before taking effect. Continued use after that date constitutes acceptance.
• Severability — If any provision is found unenforceable by a court of competent jurisdiction, that provision is severed and the remaining Terms continue in full force.
• No Waiver — Failure by either party to enforce any right or provision does not constitute a waiver of future enforcement.
• Assignment — You may not assign or transfer these Terms or any rights herein without ShandaHR's prior written consent. ShandaHR may assign these Terms in connection with a merger, acquisition, or sale of assets with notice to you.
• Force Majeure — Neither party is liable for any failure or delay in performance due to circumstances beyond its reasonable control.
• Relationship — The parties are independent contractors. Nothing creates a partnership, joint venture, agency, franchise, or employment relationship.
• Notices — Legal notices to ShandaHR must be sent in writing to legal@shandahr.com. ShandaHR may send notices to the email address on file for your account.

For questions or concerns about these Terms, please contact us: